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meneia

POSTED: Fri, 03/18/2011 - 5:32am

Giving Positive Feedback

How do you go about giving positive feedback to your team members? Do you make a point of doing this regularly, or just when they do something exceptional?

meneia

POSTED: Fri, 03/18/2011 - 5:34am In Praise of Praise I've been trying to give more positive feedback to my team recently. It's hard for me as it doesn't come naturally; I'm a critical person by nature (not just of others, also of myself). It occurred to me that if my team members only get feedback when they've done something wrong or have room for improvement, they may think they're doing a bad job. They're not, they're great and I'm lucky to have them working for me. So how do I let them know this without making a big deal out of it? How does everyone else deal with this?

Marilyn

POSTED: Fri, 03/18/2011 - 9:37am From the other side When I was working this was one of the complaints every staff appraisal time at the accountancy firm at which I worked. We expected to be told if something had been executed incorrectly but it would have been conducive to better staff morale if we had been complimented for good work. This very rarely happened (with the exception of one of the partners who was quick to say 'well done' for good work). Whilst we did not expect to be patted on the head every 5 minutes an occasional compliment would not have gone amiss. We eventually got through to a couple of the managers who would make a point of mentioning when things were going well. Whilst we knew that we must make an effort to work well all the time it did no harm to give a little praise. The departments under the managers who made the effort worked much better together than those with managers who were only critical and never complimentary.

snorklee

POSTED: Fri, 03/18/2011 - 9:28am Praise Hi Meneia, I'm a nursing supervisor. I try to use the theory "Catch them being good."and praise when it's deserved throughout the work day. When I see something that was done well, I say it right away to the person or people who deserve the praise. No matter how small. A simple "That was great" or "You guys are so good" goes a long, long way. It can just become a part of your day, to observe good, (or great) work and give informal, immediate feedback. Then everyone will get the sense that you pay attention, and that you appreciate their work on a daily basis, and then when it comes time for talking about improvement, you'll have a solid rapport with them, and they'll be secure enough in their performances to take the criticism that is sometimes necessary.

meneia

POSTED: Sat, 03/19/2011 - 5:53pm Praise Thanks, I'll try that this week.